Evernorth / Cigna Provider Last Name Change Guide™

A simple, step-by-step guide for requesting and following up on a provider legal last name change with Evernorth/Cigna Provider Services.

This payer-specific guide walks through contacting Provider Services, navigating the automated system, requesting the name change, obtaining a reference number, following up, and verifying completion.

Includes:

• Evernorth/Cigna Provider Services contact information

• Automated phone navigation steps

• Information to have ready before calling

• Name-change request guidance

• Reference number & follow-up instructions

• Final verification & documentation reminders

Designed for ABA, behavioral health, and therapy practices looking for a quick, organized process for managing provider name changes with Evernorth/Cigna.

Please note: This guide is specific to Evernorth/Cigna. The general Provider Last Name Change Guide™ and guides for other insurance payers are sold separately.

Last Reviewed: August 2026